Delete your account

You can request permanent deletion in the iOS, Android or authenticated web application. If you cannot sign in or no longer have the app, use the support request form from this page.

Continue to secure deletion Open deletion support form

Secure deletion flow

The authenticated flow asks you to sign in, recently verify your identity and explicitly confirm permanent deletion. The support-form path requires a private identity check before deletion; do not submit a password, purchase token, private key or card details.

What is deleted

your Yard2Road authentication identity, profile, membership and active sessions;
your private app-owned files and user-scoped server files;
personal operational records that can be removed without erasing records the Customer or law requires; and
direct identifiers in retained audit evidence when they are no longer required.

An employee’s deletion does not erase shared company records that other authorized users need or that must be retained. Those records are deleted, de-identified or retained according to the Privacy Policy.

If you are the sole owner

Immediate deletion removes your personal account and freezes the company workspace; you are not silently replaced. A separately proven organizational authority has 14 days to request recovery/export and nominate an existing active administrator. If no successor is approved, live operational company data is purged by day 30, except scoped commerce, security, deletion-tombstone or legal-hold information.

Billing is separate

Deleting an account does not cancel Apple or Google billing. Cancel the subscription separately with the store that billed it.

Manage Apple subscription Manage Google Play subscription

Retention after deletion

Store transaction and policy-acceptance evidence may be retained for five years. Security and privileged-administration logs are retained for up to 12 months. Minimal hashed deletion/fraud tombstones are retained for 12 months. Deleted backup data expires within 30 days. Legal-hold authority remains limited to identified records; however, automated deletion of linked shared company evidence pauses while any company legal hold is active because those records may share references or storage objects. Unheld personal authentication and profile data may still be deleted when it can be separated safely.

Need help?

Open the Yard2Road Commercial support request form and put “Account deletion” at the start of the request. Include your name, sign-in email and company name so the request can be located and verified.